The Resume of Robert Villegas, Jr. Call 317-881-3826 Or Click here: Send an Instant Message  Writing Services by Robert Villegas, Jr. Sponsorship Proposal Writing To Read my References, click here  To Read about my Technical Experiences, click here.  Read my career history and Professional Profile (and see my picture with Trisha Yearwood!!). Objective An extremely competent senior level marketing consultant with years of successful business writing, sports marketing, sales management, call center management, and telecommunications experience.  Has the ability to make things work, troubleshoot problem areas and implement positive change for maximum results.  Excellent team builder and leader.  Possess excellent written and oral communications skills.  Highly computer capable with MSOffice, Powerpoint, Frontpage and Flash experience to name a few.  Excellent organizational and managerial skills.  Knowledge Management and Business Process experience.    Qualifications EXPERIENCE 1995-Present New Century Marketing Concepts - Owner and President Indianapolis/Delray Beach, FL Duties include managing and marketing the corporate web site, developing products for online sale, hosting client web sites and providing other services offered by the company including Business Plan writing, marketing research and Marketing Plan writing. As a consultant, I represented an International (European-based carrier hotel), Quest2000 (Computer Based Training) and Sport Marketing Books.  Chicago Manual of Style. Sales ·         Wrote “The Fundamentals of the            Sponsor Search” Book ·         Powerpoint Presentations ·         Sport Marketing Books ·         Dan Migala Report ·         Marketing Research ·         The History Source ·         PCPAL Solutions ·         Flash Presentation ·         Direct Client Sales ·         Contact/Sponsor Search Services Technical ·         Web Design ·         Business Plan Writing ·         Sponsorship Proposal Writing ·         Chicago Manual of Style Projects: ·         Kids-Worldonline Business Plan ·         Kids-Worldonline Marketing Plan ·         Knowledge Management White Paper ·         RoomsToGo/Jamaica Business Plan ·         (Consultant) St. Elmos Steakhouse web site ·         NASA Astronaut Mike Mullane Web Site ·         Rik Smits (NBA All Star) Fan Club Web Site ·         How to Write a Sponsorship Proposal .         AFGP Grant Application .         Website Development Methodology .            Fundamentals of the Sponsor Search .         Tony Stewart Eldora Speedway Signage Proposal .         Pedregon Brothers Sponsorship Proposal   2003-2003: Call Center Manager – TeleSource Night Shift Indianapolis  Duties include all aspects of call center management including management and development of supervisors, scheduling, training and coordinating operations of night shift outbound call center activity in a non-sales outbound call center.  AMCAT dialer experience. Sales ·   Developed and Wrote     “Five-Step Training     Program” for CSRs.  o    Introduction o    Rebuttals o    Handling the Difficult Customer o    Advanced Sales Techniques ·     Mortgage Application Lead Development. Management ·     Responsible for all aspects of night shift call center including o    Management and development of supervisors o    Scheduling o    Training o    Coordinating all operations of night shift outbound call center Technical ·    AMCAT dialer 2001-2003: Technical Representative Den-Mat Corporation  Indianapolis Duties include inside customer service and account management.  Dental product sales for Dentists.  Technical support on product usage.  Have consistently produced above average sales figures and high quality customer service and account management. Sales ·         Dental product sales o        Up selling o        Cross selling Account Management ·         Maintain database of accounts o        Call Scheduling o        Technical Support o        Equipment Troubleshooting 1999-2000: Senior Documentation and Project Manager, Nextera Interactive New York City/San Francisco Duties included supervising technical writer, high level business process analysis, knowledge management product evaluation and developing hard copy documentation. Sales ·         Powerpoint Presentations ·         Proposal Development ·         Account Support   Technical and Management ·         Project Documentation ·         Project Manager Knowledge Management           System Acquisition Project ·         Business Process Analysis ·         Technical Writer ·         Technical Audit Development ·         Application Development Methodology           Document ·         Documentum Software Specialist ·         Document Editing ·         Object Oriented Software Development           Methodology ·         Hired and Managed Technical Writers ·         RFP Process Development Projects: ·     Knowledge Management Requirements Documentation and Project Manager ·     Corporate Business Process Mapping and Documentation ·     Application Development Methodology Document ·     Technical Audit Development   1998-1999: PACER International Delray Beach, FL Marketing Manager and Senior Technical Writer - Telecommunications Industry, Advertising Development.  Worked in all phases of corporate marketing and proposal development.   Sales ·         Corporate Powerpoint           Presentations ·         Proposal Development ·         Corporate Newsletters ·         Competitive Research ·         Proposal Writing ·         Press Releases ·         Wrote Corporate Marketing Plan Technical and Management ·         Project Documentation ·         Project Manager Brochure Development ·         Technical Writer ·         Document Editing ·         RFP Process Development ·         MS Access and Excel Projects ·         Project Manager Web Site Development Projects: ·     Corporate PowerPoint Presentations ·     MS Access and Excel projects ·     Project Management of Website Development .     http://www.pacernet.com ·     Newsletter Preparation ·     Competitive Research ·     Proposal Production Team ·     Press Releases ·     Project Management of Corporate Brochure with Buterbaugh and             Associates   1968 - 1996 United Parcel Service Indianapolis, IN Telecommunications and Call Center Office Manager. Sales ·         Call Center Manager ·         Conducted Courtesy Plus           Telephone Skills Training ·         Conducted SPIN Selling Training ·         Conducted Major Account Sales           Training ·         Account Executive ·         Senior Account Executive ·         Area Sales Manager o    Managed Eight Account Executives Technical and Management ·         SQL ·         District Telecommunications Manager ·         Call Center Design and Build ·         Network Design and Build (Germany, Britain           and Spain) ·         Employee Hiring, Firing and Training ·         Labor Relations ·         Department Staffing ·         AS/400             Key Accomplishments ·           Installed first computerized telephone center in Indiana. ·           Worked with IBM 8700 and AS/400 networks. ·           Designed and installed first outbound telemarketing department at UPS that became the model for the national program. ·           Wrote scripts, developed procedures, hired and trained employees, wrote and implemented telemarketing department Master Operating Plan. ·           Worked in Europe (Germany, England, and Spain) installing first UPS LAN in Europe. Also designed computer programs for future department upgrades in those countries. ·           Functioned as Indiana District Telecommunications Manager, responsible for managing District telecommunications equipment, auditing, controlling costs and purchasing new equipment according to corporate purchasing guidelines. ·           Operated as Telephone Center Office Manager where I was responsible for four supervisors and fifty-six CSRs, coordinating employee training, supervisor training, office staffing and labor relations.  Also, managed employee hiring and firing activities and liaison between call center and senior management at district, region and national levels. ·           While call center manager developed computerized spreadsheet for more efficient staffing that became the model for development of computerized staffing software that was used nationwide. ·           As Telephone Center Office Manager obtained first 6-second average answer in Midwest Region three times during December of 1993. ·           Conducted UPS Courtesy Plus training classes for UPS Telephone Center Representatives. ·           Functioned as Area Sales Manager for eight field level account executives and was District product manager for UPS hundredweight service. ·           Have extensive experience in Payroll, Delivery Information, and Loss Prevention departments.   1966 - 1968 United States Army Camp Casey Korea - Radio Teletype Operator Successfully completed Army Basic Training and Radio Teletype training including Morse Code, Voice Radio Operation, Radio Teletype training. Served as a Radio Teletype operator In Korea with the Seventh Infantry Division. Received Honorable Discharge.   Operating Systems                                            Windows 95/98                              Windows NT             Windows XP                                Application Software: AMCAT dialer Microsoft Office (Word, Excel, PowerPoint) Windows XP Office Suite Microsoft Front Page 2002 Microsoft Project Visio CGI HTML Microsoft Publisher Flash SQL (need refresher) Education 1965 Ben Davis High School Indianapolis, IN ·    Liberal Arts Curriculum ·    Earned Varsity Letter for Baseball. ·    Member of Spanish Club. .    1970 Famous Writers School Graduate .    1978 University of the State of New York - Albany            AA Degree in Humanities            Regents External Degree Program .    SPIN Selling (UPS) .    Major Account Management Training and Instruction (UPS)   Patents and Publications ·     Publisher of THE ROMANTIC REVIVAL-SETTING THE RECORD STRAIGHT By Jesse F. Knight and Frank Cooper. ·     Publisher of THE WORLD OF O.HENRY-5 ONE ACT PLAYS By Jesse F. Knight. ·     Publisher of THE LAURA POEMS By Friedrich Schiller ·     Writer and Publisher of SHOULD YOUR COMPANY SPONSOR A RACE TEAM